Category Archives: City of Northfield

Customer Service Training Opportunity with Diversity, Equity, and Inclusion Lens

Northfield employees, managers, and residents are invited to a free customer service training. This is based on the results of a city-wide survey conducted by the Northfield Racial & Ethnic Equity Collaborative during the spring of 2022.

Gain insights from the survey results and practice skills that help create an inclusive and welcoming environment for your workplace or business.

Training for business leaders and HR professionals

Dates and times offered (select one):

  • Wednesday, August 3, 9:00 to 11:00 a.m.
  • Wednesday, August 10, 1:00 to 3:00 p.m.

Location

Carleton College, Weitz Center for Creativity, Room 236

320 3rd St E, Northfield, MN 55057

Learning outcomes

  • Explain the primary themes and insights of the local survey
  • Explain the value diverse teams deliver compared with non-diverse teams
  • Practice key leadership skills that help create an inclusive and welcoming environment
  • Teach, model and reinforce key customer service behaviors, even in a busy work environment
  • Assess your office or business to determine the degree to which it is welcoming and inclusive
  • Explore self-reflection techniques to assess the degree to which you are an inclusive leader

Training for employees

Dates and times offered (select one of the four options):

  • Wednesday, August 3, 2:00 to3:00 p.m.
  • Wednesday, August 3, 5:00 to 6:00 p.m.
  • Wednesday, August 10, 10:00 to 11:00 a.m.
  • Wednesday, August 10, 5:00 to 6:00 p.m.

Location

Carleton College, Weitz Center for Creativity, Room 236

320 3rd St E, Northfield, MN 55057

Learning outcomes

  • Explain the primary themes and insights of the local survey
  • Link customer service with treating all people with respect and dignity, the assurance of equity, and the establishment of an inclusive environment
  • Practice key customer service skills that help create an inclusive and welcoming environment
  • Explore self-reflection techniques to assess the degree to which you are inclusive

Your presenter

Jim Langemo has been engaged in diversity-related work since 2004 and has been facilitating customer service training since the mid-1990s. He has worked with organizations across the United States and led award-winning diversity programs. He is currently the chief administrative officer at Hennepin Theatre Trust. His training on customer service with a diversity lens is focused on the customer experience, the employee experience, and an organization’s bottom line.

Registering for a training session

Register for a training session

Hosted by

Northfield Racial and Ethnic Equity Collaborative

Thanks to the sponsors!

Carleton College, City of Northfield, Healthy Community Initiative, and Northfield Hospital and Clinics

 

¡Gratis formación del personal oportunidad!

Propietarios de empresas de Northfield, directores, profesionales de los recursos humanos y empleados

Le invitamos a asistir a esta formación GRATUITA de atención al cliente, basada en los resultados de una encuesta realizada en toda la ciudad por la Colaboración para la equidad racial y étnica de Northfield durante la primavera de 2022.

Obtenga información de los resultados de la encuesta y practique las habilidades que ayudan a crear un entorno inclusivo y acogedor para su lugar de trabajo o empresa.

Formación para líderes empresariales y profesionales de los recursos humanos

Fechas y horarios ofrecidos (seleccione uno):

  • Miércoles, 3 de agosto, de 9:00 a 11:00 a.m.
  • Miércoles, 10 de agosto, de 1:00 a 3:00 p.m.

Ubicación

colegio Carleton College, Centro Weitz para la Creatividad, Sala 236

320 3rd St E, Northfield, MN 55057

Resultados del aprendizaje

  • Explicar los temas principales y las percepciones de la encuesta local
  • Explicar el valor que aportan los equipos diversos en comparación con los no diversos
  • Practicar las principales habilidades de liderazgo que ayudan a crear un entorno inclusivo y acogedor
  • Enseñar, modelar y reforzar los comportamientos clave de la atención al cliente, incluso en un entorno de trabajo ajetreado
  • Evalúe su oficina o negocio para determinar el grado en que es acogedor e inclusivo
  • Explorar las técnicas de autorreflexión para evaluar el grado en que se es un líder inclusivo

Formación para los empleados

Fechas y horarios ofrecidos (seleccione una de las cuatro opciones):

  • miércoles, 3 de agosto, de 2:00 a 3:00 p.m.
  • miércoles, 3 de agosto, de 5:00 a 6:00 p.m.
  • miércoles, 10 de agosto, de 10:00 a 11:00 a.m.
  • miércoles, 10 de agosto, de 5:00 a 6:00 p.m.

Ubicación

colegio Carleton College, Centro Weitz para la Creatividad, Sala 236

320 3rd St E, Northfield, MN 55057

Resultados del aprendizaje

  • Explicar los temas principales y las percepciones de la encuesta local
  • Vincular el servicio al cliente con el tratamiento de todas las personas con respeto y dignidad, la garantía de equidad y el establecimiento de un entorno inclusivo
  • Practicar habilidades clave de atención al cliente que ayuden a crear un entorno inclusivo y acogedor
  • Explorar técnicas de autorreflexión para evaluar su grado de inclusión

Su presentador

Jim Langemo lleva trabajando en el ámbito de la diversidad desde 2004 y ha facilitado la formación en materia de servicio al cliente desde mediados de los años noventa. Ha trabajado con organizaciones de todo Estados Unidos y ha dirigido programas de diversidad premiados. Actualmente es el director administrativo de Hennepin Theatre Trust (una organización para las artes escénicas). Su formación sobre el servicio al cliente con una lente de diversidad se centra en la experiencia del cliente, la experiencia del empleado y el resultado final de una organización.

Inscripción para una sesión de formación

Inscríbase a una sesión de formación

Organizado por

Colaboración para la equidad racial y étnica de Northfield

¡Gracias a nuestros patrocinadores!

Colegio de Carleton College, La ciudad de Northfield, Iniciativa comunitaria saludable, y Hospital y Clínicas de Northfield

Northfield EDA Announces Facade Improvement Program

The Northfield Economic Development Authority (EDA) recently announced a new 3-year pilot loan program to assist downtown property owners who wish to make improvements to their building exteriors. The Facade Improvement Program will provide $20,000 a year in matching grant money to fund this initiative.  Each reimbursable grant will match the investment of the property owner dollar-for-dollar up to $10,000.

The NDDC Design Committee is grateful to the EDA for creating this new program. It’s the first local public assistance available to building owners in the historic district for many years. We encourage anyone that has been considering exterior work on their buildings to take advantage of this new opportunity!

Interested property owners should read the criteria for the program and, if interested, submit an application before March 15, 2020. If you have questions about the program or your application, please contact: Nate Carlson, Economic Development Coordinator (Nate.carlson@ci.northfield.mn.us /507-645-3069)

               

 

 

Call for artists to design downtown banners

The Northfield Downtown Development Corporation (NDDC) and the City of Northfield Arts and Culture Commission are sponsoring a competition for artists to design a street banner that will be hung on lamp-posts along Division Street and Water Street in downtown Northfield. These banners will be seen by thousands of visitors and residents annually.

The winning design will replace the red, white and blue “Historic Northfield Since 1855” banners, which have been in use since 2005. Artists should submit designs that highlight the cultural, historic, or artistic characteristics of Northfield.

This initiative is made possible by the NDDC’s affiliation with Main Street Minnesota, a program of the Preservation Alliance of Minnesota. The NDDC was recently awarded a mini-grant of $4,200 by Main Street Minnesota to assist with funding this project.

By focusing the new banner initiative on the local artist community, the call for submissions will showcase the high volume of artists living in the community who play a central role in making downtown Northfield a hub for excitement and culture.

“The artists in our community serve as a driving force behind the excitement and allure of downtown Northfield. We want our banners to reflect that,” said Greg Siems, Executive Director of the NDDC.

Artists may submit their designs until June 7, 2019, by emailing them directly to teresa.jensen@ci.northfield.mn.us. Guidelines for submitting entries should be downloaded from the Public Arts page of the City of Northfield.

The design entries will be reviewed by a Public Art Review Committee in mid-June and banner production will begin following the selection of the winning design. The artist that submits the selected design will be awarded $400. The new banners will be displayed beginning in September 2019.

For more information about the NDDC or to contact board members, email greg@nddc.org or visit www.downtownnorthfeld.org.

City of Northfield Seeks Input from Residents and Business Owners

We want to pass along this request from the City of Northfield.

“Greetings!
The City of Northfield is seeking feedback via POLCO, a public engagement platform. The subject of the POLCO survey is snow removal in the city and all residents and businesses are invited to participate in the survey.

Spanish and English paper copies of survey questions are available at the Northfield Public Library and DMV located at City Hall.

We strongly encourage all to create a POLCO account. Please help our effort by informing community members about the POLCO engagement tool.”

Follow this link to the Press Release and the survey: https://www.ci.northfield.mn.us/CivicAlerts.aspx?AID=1040