Category Archives: Focus on Retail

Customer Service Training Opportunity with Diversity, Equity, and Inclusion Lens

Northfield employees, managers, and residents are invited to a free customer service training. This is based on the results of a city-wide survey conducted by the Northfield Racial & Ethnic Equity Collaborative during the spring of 2022.

Gain insights from the survey results and practice skills that help create an inclusive and welcoming environment for your workplace or business.

Training for business leaders and HR professionals

Dates and times offered (select one):

  • Wednesday, August 3, 9:00 to 11:00 a.m.
  • Wednesday, August 10, 1:00 to 3:00 p.m.

Location

Carleton College, Weitz Center for Creativity, Room 236

320 3rd St E, Northfield, MN 55057

Learning outcomes

  • Explain the primary themes and insights of the local survey
  • Explain the value diverse teams deliver compared with non-diverse teams
  • Practice key leadership skills that help create an inclusive and welcoming environment
  • Teach, model and reinforce key customer service behaviors, even in a busy work environment
  • Assess your office or business to determine the degree to which it is welcoming and inclusive
  • Explore self-reflection techniques to assess the degree to which you are an inclusive leader

Training for employees

Dates and times offered (select one of the four options):

  • Wednesday, August 3, 2:00 to3:00 p.m.
  • Wednesday, August 3, 5:00 to 6:00 p.m.
  • Wednesday, August 10, 10:00 to 11:00 a.m.
  • Wednesday, August 10, 5:00 to 6:00 p.m.

Location

Carleton College, Weitz Center for Creativity, Room 236

320 3rd St E, Northfield, MN 55057

Learning outcomes

  • Explain the primary themes and insights of the local survey
  • Link customer service with treating all people with respect and dignity, the assurance of equity, and the establishment of an inclusive environment
  • Practice key customer service skills that help create an inclusive and welcoming environment
  • Explore self-reflection techniques to assess the degree to which you are inclusive

Your presenter

Jim Langemo has been engaged in diversity-related work since 2004 and has been facilitating customer service training since the mid-1990s. He has worked with organizations across the United States and led award-winning diversity programs. He is currently the chief administrative officer at Hennepin Theatre Trust. His training on customer service with a diversity lens is focused on the customer experience, the employee experience, and an organization’s bottom line.

Registering for a training session

Register for a training session

Hosted by

Northfield Racial and Ethnic Equity Collaborative

Thanks to the sponsors!

Carleton College, City of Northfield, Healthy Community Initiative, and Northfield Hospital and Clinics

 

¡Gratis formación del personal oportunidad!

Propietarios de empresas de Northfield, directores, profesionales de los recursos humanos y empleados

Le invitamos a asistir a esta formación GRATUITA de atención al cliente, basada en los resultados de una encuesta realizada en toda la ciudad por la Colaboración para la equidad racial y étnica de Northfield durante la primavera de 2022.

Obtenga información de los resultados de la encuesta y practique las habilidades que ayudan a crear un entorno inclusivo y acogedor para su lugar de trabajo o empresa.

Formación para líderes empresariales y profesionales de los recursos humanos

Fechas y horarios ofrecidos (seleccione uno):

  • Miércoles, 3 de agosto, de 9:00 a 11:00 a.m.
  • Miércoles, 10 de agosto, de 1:00 a 3:00 p.m.

Ubicación

colegio Carleton College, Centro Weitz para la Creatividad, Sala 236

320 3rd St E, Northfield, MN 55057

Resultados del aprendizaje

  • Explicar los temas principales y las percepciones de la encuesta local
  • Explicar el valor que aportan los equipos diversos en comparación con los no diversos
  • Practicar las principales habilidades de liderazgo que ayudan a crear un entorno inclusivo y acogedor
  • Enseñar, modelar y reforzar los comportamientos clave de la atención al cliente, incluso en un entorno de trabajo ajetreado
  • Evalúe su oficina o negocio para determinar el grado en que es acogedor e inclusivo
  • Explorar las técnicas de autorreflexión para evaluar el grado en que se es un líder inclusivo

Formación para los empleados

Fechas y horarios ofrecidos (seleccione una de las cuatro opciones):

  • miércoles, 3 de agosto, de 2:00 a 3:00 p.m.
  • miércoles, 3 de agosto, de 5:00 a 6:00 p.m.
  • miércoles, 10 de agosto, de 10:00 a 11:00 a.m.
  • miércoles, 10 de agosto, de 5:00 a 6:00 p.m.

Ubicación

colegio Carleton College, Centro Weitz para la Creatividad, Sala 236

320 3rd St E, Northfield, MN 55057

Resultados del aprendizaje

  • Explicar los temas principales y las percepciones de la encuesta local
  • Vincular el servicio al cliente con el tratamiento de todas las personas con respeto y dignidad, la garantía de equidad y el establecimiento de un entorno inclusivo
  • Practicar habilidades clave de atención al cliente que ayuden a crear un entorno inclusivo y acogedor
  • Explorar técnicas de autorreflexión para evaluar su grado de inclusión

Su presentador

Jim Langemo lleva trabajando en el ámbito de la diversidad desde 2004 y ha facilitado la formación en materia de servicio al cliente desde mediados de los años noventa. Ha trabajado con organizaciones de todo Estados Unidos y ha dirigido programas de diversidad premiados. Actualmente es el director administrativo de Hennepin Theatre Trust (una organización para las artes escénicas). Su formación sobre el servicio al cliente con una lente de diversidad se centra en la experiencia del cliente, la experiencia del empleado y el resultado final de una organización.

Inscripción para una sesión de formación

Inscríbase a una sesión de formación

Organizado por

Colaboración para la equidad racial y étnica de Northfield

¡Gracias a nuestros patrocinadores!

Colegio de Carleton College, La ciudad de Northfield, Iniciativa comunitaria saludable, y Hospital y Clínicas de Northfield

Carleton Grads Launch New App for Businesses

Northfield businesses now have a new way to connect with local college students. Recent Carleton graduates Liam Bradney, Ammar Babar, Aman Panda and Max Mattessich have designed a digital coupon app aimed at increasing the engagement between local businesses and college students in Northfield.

The app is called Recoup and it will launch in September when Carleton and St Olaf students return to campus. They are offering a free month trial for all businesses. For more information, email recouptech@gmail.com or visit https://recouptech.com/businesses.html

photo courtesy of recouptech.com

Lots Happening in Downtown Northfield

Upcoming Events

Defeat of Jesse James Days Sept. 6-10

It’s time again for the annual celebration of our loyal townsfolk who defeated the James Gang back on September 7, 1876. New this year is a Craft Beverage Festival at Armory Square, featuring beer, cider and cocktails from Imminent Brewing, Tanzenwald Brewing, Keepsake Cidery, Chapel Brewing and Loon Liquors. Other highlights include the Northfield Rotary Club Jesse James Bike Tour on the 9th (free beer or root beer at the After Pedal Party) and the Northfield Shares 5K Run/Walk on the 10th. Check out all of the fun including re-enactments, carnival, parade, rodeo and more at djjd.org.

 

 

Photo credit: Nick Gerhardt, Northfield News

J. Grundy’s Rueb ‘N’ Stein Farewell Party Sept 16

The Rueb will celebrate the end of an era with an all day party, capped off by a performance from members of The Big Wu starting at 9 pm. Joe Grundhoefer is looking forward to enjoying some time off after 36 years of restaurant ownership. He wants to invite all of his former employees and loyal customers to attend the celebration. A local business partnership,  Freetime Restaurants LLC, will begin a major remodel this fall and plan to open a new rustic, upscale casual restaurant in the summer of 2018. The new restaurant will have something for everyone: unique menu with locally sourced ingredients, outdoor seating, a bar/lounge and live music. The last day of business for the Rueb will be September 17th.

Business is Thriving in Downtown Northfield

Anniversaries and Goodbyes

Last month we celebrated with local businesses as Mainstream Boutique had a 2-year anniversary,  Paper Petalum had their 30th and The Rare Pair marked 40 years downtown. Also in August, after a 7-year run, Studio Elements closed its door at 16 Bridge Square. Thanks to Jill Enestvedt for her terrific efforts and fine shop. At the end of July, Mike Moyers closed Mike’s Bicycle Shop after a 25-year run on Grastvedt Lane. We want to thank Mike for being the go-to bike shop, not just in Northfield, but Rice County, for so many years and wish him well in his well-deserved retirement. Mike’s son Stu will be relocating the shop to Dundas and opening soon on County Road 1.

 

 

Hello and Welcome

Opening this month at 16 Bridge Square, new Naturopathic Practice Fine Fettle will bring health and wellness goods to the former Studio Elements space. Northfield Hospital & Clinics just announced plans to open an Express Care Clinic with convenient evening and weekend hours inside Sterling Pharmacy in early 2018.

 

Celebrate Our Unique Mix of Retailers…on Crazy Daze

CrazyTrainingYeah, that’s me with a doughnut…again.  As always, it’s one of those delicious raised glazed from Quality Bakery in downtown Northfield, MN.  Hey, I take my training seriously, slowly building up to the Alaskan Doughnuts of CRAZY DAZE.

Northfield Crazy Daze, this Thursday, July 24th, with stores opening at 7:00 a.m.  City-wide bargains, sidewalk sales galore, tasty food specials, fun activities throughout the day…

…and Alaskan Doughnuts.